Troubleshooting

• A student can't verify — check the Student ID spelling and that the mobile in the roster matches; only the last 7 digits must align.
• Exam shows "window closed" — either the entry window hasn't opened / has passed, or the paper isn't approved yet.
• Teacher didn't get the assignment email — check the teachers list shows the right email, and ask them to check spam; the paper is still reachable under My papers.
• Can't add another plan / roster row — free tier limits (4 plans, 50 students/plan). Activate a voucher at /activate.
• A submitted paper needs a fix — return it from the review preview; the teacher edits and resubmits.
• Marks look wrong for one student — open their attempt in the marking queue; awarded marks can be corrected before finalize.

Still stuck? Contact us — include the plan name and the student's ID.